Procurement and MaterialsSupplier Quality Management and Development
Quality problems arriving from a supplier are usually discovered at goods receipt or, worse, in the customer's hands, by which point the cheapest opportunity to prevent them has long passed. This course moves the effort upstream. Delegates work through supplier qualification and capability assessment before an order is placed, quality requirements written into the contract so they can be enforced, and first article and pre production approval. Incoming inspection and the alternatives to inspecting everything are covered. Non conformance handling, corrective action and the response that indicates a supplier will actually fix something follow. Supplier development and audit are addressed. The course closes on measuring supplier quality and acting on the measurement.
Course objectives
- Qualify a supplier and assess capability before placing an order
- Write enforceable quality requirements into the contract
- Run first article and pre production approval
- Design incoming inspection and its alternatives
- Handle non conformance and evaluate a corrective action response
- Audit and develop a supplier's quality capability
- Measure supplier quality and act on the measurement
Who should attend
- Procurement and supplier quality staff
- Quality assurance and inspection personnel
- Engineering and technical staff specifying goods
- Manufacturing and operations managers
- Suppliers seeking to meet customer quality requirements
Course outline
- 01Discovered at goods receipt or by the customer
- 02Supplier qualification and capability assessment
- 03Contractual quality requirements
- 04First article and pre production approval
- 05Incoming inspection and its alternatives
- 06Non conformance handling
- 07Corrective action and supplier response
- 08Supplier audit, development and measurement
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 23 to 25 September 2026 | Johannesburg, South Africa | Classroom | R14,950 per delegate | Register Now |
| 23 to 25 December 2026 | Online | Online | R6,500 per delegate | Register Now |
| 17 to 19 March 2027 | Maputo, Mozambique | Classroom | USD 995 per delegate | Register Now |