Vendor Management, Contracting and Supplier Performance

Course objectives

• Design a vendor qualification and onboarding process that reduces supply risk
• Draft clear contract terms covering scope, service levels, pricing and remedies
• Build supplier scorecards that track quality, delivery, cost and compliance
• Run structured supplier performance reviews that drive improvement rather than blame
• Manage contract renewal, renegotiation and supplier exit without disrupting supply

Who should attend

• Vendor and supplier relationship managers
• Procurement and contracts managers
• Legal and commercial staff supporting procurement
• Category managers overseeing key supplier relationships
• Operations managers dependent on outsourced services

Course outline

1. 01Vendor qualification, due diligence and onboarding
2. 02Contract structuring and key commercial terms
3. 03Service level agreements and remedy clauses
4. 04Supplier scorecards and performance measurement
5. 05Running effective supplier performance reviews
6. 06Contract renewal, renegotiation and structured exit

Scheduled sessions