Quality, ISO and AuditingTotal Quality Management Implementation
Quality drives that start with a launch event and a poster campaign tend to fade within a year because nobody changed how supervisors run the shift. This course is about the practical rollout of total quality in a working organisation. Delegates work through the ideas of Deming, Juran, Crosby and Ishikawa as working tools rather than history, then the internal customer chain, quality circles and improvement teams, the supervisor's daily routine, suggestion schemes and recognition, skills training for frontline staff, and the seven basic quality tools used on the floor. Resistance, union consultation and keeping momentum after the first wins are treated as implementation problems with answers. Delegates leave with a phased rollout plan for their own department or plant and practical means to keep employees involved once the novelty wears off.
Course objectives
- Explain the contributions of Deming, Juran, Crosby and Ishikawa in practical terms
- Map internal customer and supplier relationships within a department
- Establish quality circles and improvement teams with clear charters
- Design a supervisor routine that reinforces quality on every shift
- Apply the seven basic quality tools to frontline problems
- Plan suggestion schemes and recognition that sustain participation
- Manage resistance and consult organised labour on quality changes
- Prepare a phased rollout plan for a department or plant
Who should attend
- Plant and operations managers
- Production and service supervisors
- Quality coordinators leading culture change
- Human resources and training managers
- Shop stewards and team leaders involved in improvement teams
Course outline
- 01Why quality initiatives fade
- 02The quality pioneers as working tools
- 03Internal customers and supplier chains
- 04Quality circles and improvement teams
- 05The supervisor's daily routine
- 06The seven basic quality tools
- 07Suggestion schemes, recognition and training
- 08Resistance and labour consultation
- 09Building a phased rollout plan
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 19 to 23 October 2026 | Gaborone, Botswana | Classroom | R19,950 per delegate | |
| 21 to 25 December 2026 | Harare, Zimbabwe | Classroom | USD 1,325 per delegate | |
| 15 to 19 February 2027 | Nairobi, Kenya | Classroom | USD 1,325 per delegate | |
| 8 to 12 March 2027 | Online | Online | R8,500 per delegate |
Total Quality Management Implementation
From R8,500