Leadership and ManagementSupervisory Skills for First Line Managers
A supervisor is the only manager most employees deal with, which makes the role the point where organisational intent either becomes daily practice or does not, and it is usually filled by promoting the best operator with no preparation at all. This course prepares them. Delegates work through the shift from doing the work to getting it done through others, planning and allocating a day's work against people with different capability, and giving instructions that are actually understood. Feedback, both corrective and positive, is practised. Handling a former peer group is addressed directly. Absence, timekeeping and the early conduct issues a supervisor must not let drift are covered. The course closes on safety and quality responsibility, and on escalating what sits above your authority.
Course objectives
- Make the shift from doing the work to achieving it through others
- Plan and allocate a day's work across people of differing capability
- Give instructions that are understood and confirmed
- Give corrective and positive feedback without damaging the relationship
- Manage a team that recently included your peers
- Address absence, timekeeping and conduct before they drift
- Carry safety and quality responsibility, and escalate appropriately
Who should attend
- Newly appointed supervisors and team leaders
- Senior operators and artisans preparing for supervision
- Shift leaders and charge hands
- Administrative and office supervisors
- Managers developing supervisory capability in their teams
Course outline
- 01The only manager most employees deal with
- 02From doing to supervising
- 03Planning and allocating the day
- 04Instructions that are understood
- 05Corrective and positive feedback
- 06Managing former peers
- 07Absence, timekeeping and early conduct issues
- 08Safety, quality and escalation
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 21 to 23 September 2026 | Gaborone, Botswana | Classroom | R14,950 per delegate | Register Now |
| 7 to 9 October 2026 | Online | Online | R6,500 per delegate | Register Now |
| 23 to 25 November 2026 | Accra, Ghana | Classroom | USD 995 per delegate | Register Now |