Risk, Compliance and AMLStandard Operating Procedures Design and Documentation
A policy sets direction, but a standard operating procedure tells staff exactly what to do, in what order and with what checks, which is why a policy without procedures produces compliant intentions and inconsistent work. This course covers writing them. Delegates work through process mapping that records what happens rather than what is supposed to, procedure structure and the level of detail a competent person actually needs, and writing for the person doing the task rather than for an auditor. Controls, checks and the decision points that need naming are covered. Version control, approval and the review cycle that keeps procedures current follow. Implementation is addressed, since a procedure nobody was trained on changes nothing. The course closes on measuring whether procedures are followed and on the deviations that indicate a bad procedure.
Course objectives
- Map a process as it happens rather than as it is supposed to
- Structure a procedure at the detail a competent person needs
- Write for the person doing the task rather than for an auditor
- Build in controls, checks and named decision points
- Operate version control, approval and a review cycle
- Implement and train so the procedure is actually used
- Measure adherence and recognise when deviation means a bad procedure
Who should attend
- Quality assurance and process improvement officers
- Operations managers and supervisors
- Standard operating procedure writers and technical writers
- Compliance officers overseeing procedural controls
- Training and development coordinators
Course outline
- 01Compliant intentions, inconsistent work
- 02Process mapping what actually happens
- 03Procedure structure and level of detail
- 04Writing for the doer, not the auditor
- 05Controls, checks and decision points
- 06Version control and approval
- 07Implementation and training
- 08Measuring adherence and diagnosing bad procedures
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 14 to 16 October 2026 | Harare, Zimbabwe | Classroom | USD 995 per delegate | Register Now |
| 16 to 18 December 2026 | Online | Online | R6,500 per delegate | Register Now |
| 10 to 12 February 2027 | Cape Town, South Africa | Classroom | R14,950 per delegate | Register Now |
| 17 to 19 March 2027 | Dar es Salaam, Tanzania | Classroom | USD 995 per delegate | Register Now |