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Risk, Compliance and AML

Standard Operating Procedures Design and Documentation

A policy sets direction, but a standard operating procedure tells staff exactly what to do, in what order and with what checks. This hands on course teaches participants to map processes accurately, document standard operating procedures that reduce error and variation, and build the document control discipline needed to keep procedures current as operations change.

3 day courseRegister NowRequest Proposal

Course objectives

  • Map an operational process accurately before documenting it
  • Write standard operating procedures using a clear step by step format
  • Build decision points, checklists and quality checks into procedures
  • Establish version control and document management for procedure libraries
  • Train staff on new or revised procedures effectively

Who should attend

  • Quality assurance and process improvement officers
  • Operations managers and supervisors
  • Standard operating procedure writers and technical writers
  • Compliance officers overseeing procedural controls
  • Training and development coordinators

Course outline

  1. 01Process mapping as the foundation of good procedure writing
  2. 02Standard operating procedure formats and templates
  3. 03Writing clear, sequential, actionable steps
  4. 04Building in checkpoints, checklists and escalation paths
  5. 05Document control and procedure library management
  6. 06Rolling out and training staff on new procedures

Scheduled sessions

Scheduled sessions for Standard Operating Procedures Design and Documentation
DatesVenueFormatPriceRegister
7 to 9 November 2026Durban, South AfricaClassroomR11,995 per delegateRegister Now
27 to 29 December 2026Victoria Falls, ZimbabweClassroomR11,995 per delegateRegister Now
23 to 25 February 2027Online, OnlineOnlineR6,500 per delegateRegister Now
17 to 19 May 2027Lagos, NigeriaClassroomR11,995 per delegateRegister Now