SAP SystemsSAP SD: Sales and Distribution Management
Sales operations teams need a system view of the order to cash cycle to avoid billing errors and delivery delays, and most of those errors originate in condition records and master data set up long before the order was taken. This course covers the whole cycle. Delegates work through the organisational structure and customer master data that determine what is possible on an order, pricing procedures and condition technique, which is where the price on an invoice actually comes from. Sales order processing, availability check and delivery follow. Picking, packing and goods issue are covered, along with the accounting each posting creates. Billing, credit management and the blocks that stop an order are addressed. The course closes on returns, credit notes and reporting across the cycle.
Course objectives
- Relate organisational structure and customer master to what an order allows
- Explain where an invoice price comes from through condition technique
- Process sales orders including availability check
- Run delivery, picking, packing and goods issue
- Interpret the accounting postings each step creates
- Manage billing, credit blocks and the reasons an order stops
- Handle returns and credit notes, and report across the cycle
Who should attend
- Sales administrators and order management staff
- Customer service and billing officers
- Distribution and logistics coordinators
- SAP SD end users and key users
- Commercial managers overseeing revenue processes
Course outline
- 01Errors that begin before the order
- 02Organisational structure and customer master
- 03Pricing procedures and condition technique
- 04Sales order processing
- 05Availability check and delivery
- 06Picking, packing and goods issue
- 07Billing and accounting postings
- 08Credit blocks, returns and reporting
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 14 to 16 December 2026 | Port Louis, Mauritius | Classroom | USD 995 per delegate | Register Now |
| 4 to 6 January 2027 | Cape Town, South Africa | Classroom | R14,950 per delegate | Register Now |
| 10 to 12 February 2027 | Online | Online | R6,500 per delegate | Register Now |
| 17 to 19 February 2027 | Casablanca, Morocco | Classroom | USD 995 per delegate | Register Now |