Human ResourcesRemote and Hybrid Workforce Management
Distributed work removes the visibility managers used as a proxy for performance, and the common responses, monitoring software and mandated office days, address the discomfort rather than the management problem. This course addresses the problem. Delegates work through designing work for distribution, including which tasks genuinely require presence, output based performance expectations that replace observation, and communication norms covering response times, availability and the meetings that should be documents. Onboarding and inclusion of remote staff are covered, since exclusion happens by default rather than by intent. Legal and practical questions of equipment, expenses, health and safety at home and cross border employment follow. The course closes on hybrid scheduling and on managing a team split across locations.
Course objectives
- Identify which work genuinely requires physical presence
- Set output based performance expectations that replace observation
- Establish communication norms for response time and availability
- Onboard and include remote staff deliberately
- Address equipment, expenses and home working health and safety
- Handle the employment questions raised by cross border remote work
- Schedule hybrid arrangements and manage a split team
Who should attend
- Managers with remote or hybrid teams
- Human resources practitioners setting policy
- Team leaders and supervisors
- Information technology staff supporting remote work
- Executives deciding location policy
Course outline
- 01Losing visibility as a proxy for performance
- 02Designing work for distribution
- 03Output based expectations
- 04Communication norms and response times
- 05Meetings that should be documents
- 06Onboarding and inclusion of remote staff
- 07Equipment, expenses and home safety
- 08Cross border employment and hybrid scheduling
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 1 to 2 October 2026 | Kigali, Rwanda | Classroom | USD 795 per delegate | Register Now |
| 20 to 21 October 2026 | Cape Town, South Africa | Classroom | R11,950 per delegate | Register Now |
| 19 to 20 January 2027 | Online | Online | R6,500 per delegate | Register Now |
| 16 to 17 March 2027 | Nairobi, Kenya | Classroom | USD 795 per delegate | Register Now |
| 24 to 25 March 2027 | Pretoria, South Africa | Classroom | R11,950 per delegate | Register Now |