Maintenance ManagementQuality Management Systems and ISO 9001
Customers and tenders increasingly require certification, which is why many organisations hold a certificate and a quality system that exists in parallel to how the work is really done. This course covers building one that is the work. Delegates work through the structure of the standard and the process approach that underpins it, context, interested parties and the scope that follows, and risk based thinking applied to processes rather than recorded in a register nobody reads. Documented information is covered at the level the standard actually requires, which is less than most organisations produce. Customer focus, non conformity and corrective action follow. Internal audit and management review are addressed. The course closes on certification, surveillance and keeping a system alive between audits.
Course objectives
- Describe the structure of the standard and the process approach
- Scope a system through context and interested parties
- Apply risk based thinking to processes rather than to a register
- Produce documented information at the level actually required
- Handle non conformity and corrective action so causes are removed
- Run internal audit and management review
- Prepare for certification and sustain the system between surveillance visits
Who should attend
- Quality managers, officers and coordinators
- Management representatives and system owners
- Process owners accountable for quality outcomes
- Internal auditors covering quality
- Consultants implementing management systems
Course outline
- 01A certificate beside the real work
- 02Structure of the standard
- 03The process approach
- 04Context, interested parties and scope
- 05Risk based thinking in practice
- 06Documented information and how much is needed
- 07Non conformity and corrective action
- 08Internal audit, management review and certification
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 28 September to 2 October 2026 | Kampala, Uganda | Classroom | USD 1,325 per delegate | Register Now |
| 16 to 20 November 2026 | Durban, South Africa | Classroom | R19,950 per delegate | Register Now |
| 4 to 8 January 2027 | Online | Online | R8,500 per delegate | Register Now |