Engineering and TechnicalQuality Engineering and Process Improvement
This course applies statistical method to the control and improvement of a production process. Delegates work through measurement system analysis, because a process cannot be improved through an unreliable gauge, then statistical process control, capability analysis, designed experiments and the structured problem solving methods used to eliminate a recurring defect. The material is taught on real production data, and delegates carry a capability study and an improvement project through the course. Emphasis is placed on the distinction between common and special cause variation, which is the point at which most process improvement effort is either well spent or wasted.
Course objectives
- Assess a measurement system before drawing conclusions from its data
- Apply statistical process control and interpret control charts correctly
- Distinguish common cause from special cause variation and respond appropriately
- Carry out a process capability study and interpret the indices
- Design and analyse a simple experiment to identify significant factors
- Apply structured problem solving to eliminate a recurring defect
- Sustain an improvement through standardisation and monitoring
Who should attend
- Quality engineers and quality managers
- Production and process engineers
- Manufacturing supervisors and team leaders
- Continuous improvement practitioners
- Laboratory and inspection staff
Course outline
- 01Variation, and why it is the subject of quality engineering
- 02Measurement system analysis and gauge capability
- 03Statistical process control and control chart selection
- 04Common cause against special cause, and the cost of confusing them
- 05Process capability studies and index interpretation
- 06Designed experiments for identifying significant factors
- 07Structured problem solving for recurring defects
- 08Standardising and monitoring to hold the gain
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 12 to 16 September 2026 | Pretoria, South Africa | Classroom | R11,995 per delegate | Register Now |
| 29 September to 3 October 2026 | Victoria, Seychelles | Classroom | R11,995 per delegate | Register Now |
| 25 to 29 October 2026 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |
| 6 to 10 December 2026 | Maputo, Mozambique | Classroom | R11,995 per delegate | Register Now |