Maintenance ManagementOperational Excellence
Operational excellence is the systematic pursuit of better performance across cost, quality, delivery and safety at the same time, rather than trading one against another. This course covers building that capability. Delegates work through performance measurement and the selection of measures that do not conflict, standard work, daily management and the short interval control that surfaces a problem within hours rather than at month end, problem solving at the point of work, and the leadership behaviours that determine whether any of it survives. The course addresses the recurring failure of an excellence programme run as an initiative alongside the real management system rather than replacing part of it.
Course objectives
- Select performance measures that do not conflict with one another
- Establish standard work and understand its role in improvement
- Run daily management and short interval control
- Surface problems within hours rather than at period end
- Build problem solving capability at the point of work
- Apply the leadership behaviours that sustain the system
- Integrate the approach into the management system rather than beside it
Who should attend
- Operations and plant managers
- Continuous improvement leaders
- Production supervisors and team leaders
- Quality and maintenance managers
- Service operations managers
Course outline
- 01What operational excellence is, and what it is not
- 02Performance measurement without conflicting measures
- 03Standard work and its role in improvement
- 04Daily management and short interval control
- 05Surfacing problems early
- 06Problem solving at the point of work
- 07Leadership behaviours that sustain the system
- 08Integration into the management system
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 10 to 14 October 2026 | Windhoek, Namibia | Classroom | R11,995 per delegate | Register Now |
| 10 to 14 November 2026 | Lusaka, Zambia | Classroom | R11,995 per delegate | Register Now |
| 12 to 16 November 2026 | Windhoek, Namibia | Classroom | R11,995 per delegate | Register Now |