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AfriScience GroupAfriScienceGroup
Human Resources

Managing Workplace Conflict and Difficult Behaviour

Unresolved friction between colleagues, teams and reporting lines quietly erodes productivity long before it ever reaches a formal grievance. This course gives HR practitioners and line managers a practical toolkit for reading early warning signs, de-escalating heated exchanges, and mediating disputes fairly across culturally diverse African workforces. Participants leave with scripts, mediation frameworks and a personal action plan for the three most common conflict scenarios in their own organisation.

3 day courseRegister NowRequest Proposal

Course objectives

  • Distinguish between healthy disagreement and destructive conflict using a structured diagnostic model
  • Apply de-escalation techniques for verbally aggressive or emotionally charged encounters
  • Facilitate a structured mediation session between two disputing employees
  • Draft conflict resolution documentation that stands up to later scrutiny
  • Design a team level early warning system to catch conflict before it escalates

Who should attend

  • HR business partners and generalists
  • Line managers and team supervisors
  • Employee relations officers
  • Occupational health and wellness practitioners
  • Union liaison and staff representatives

Course outline

  1. 01Understanding the anatomy of workplace conflict and its organisational cost
  2. 02Reading behavioural triggers and managing personal reactivity
  3. 03De-escalation techniques for aggressive or hostile interactions
  4. 04The mediation process from intake to signed resolution
  5. 05Documenting incidents and protecting the organisation legally
  6. 06Building a conflict resilient team culture

Scheduled sessions

Scheduled sessions for Managing Workplace Conflict and Difficult Behaviour
DatesVenueFormatPriceRegister
21 to 23 March 2027Dubai, UAEClassroomR11,995 per delegateRegister Now
9 to 11 April 2027Lagos, NigeriaClassroomR11,995 per delegateRegister Now
19 to 21 May 2027Online, OnlineOnlineR6,500 per delegateRegister Now
19 to 21 May 2027Gaborone, BotswanaClassroomR11,995 per delegateRegister Now