Managing and Leading in a Multicultural Workplace

Course objectives

• Identify the dimensions along which working cultures genuinely differ
• Recognise a cultural pattern rather than blaming an individual
• Run meetings where participants are working in a second language
• Give feedback across a hierarchy gap without losing the message
• Interpret agreement, silence and deadlines accurately across cultures
• Build trust without assuming a single route to it
• Adapt your own style without losing authenticity

Who should attend

• Managers leading teams drawn from several countries
• Project managers on multinational projects
• Expatriate managers and those working with them
• Human resources professionals supporting diverse teams
• Executives operating across African markets

Course outline

1. 01Why the same behaviour reads differently across cultures
2. 02Directness, hierarchy, time and the meaning of agreement
3. 03Communication failures and their patterns
4. 04Meetings in a second language
5. 05Feedback across a hierarchy gap
6. 06Trust and how differently it is built
7. 07Conflict and its cultural expression
8. 08Adapting style without losing authenticity

Scheduled sessions