Sales and Marketing

Inside Sales and Telesales Performance

Selling by phone and video removes almost everything a salesperson normally relies on, leaving the first fifteen seconds and whether the other person believes the call is worth their time. This course rebuilds the discipline around that constraint. Delegates work through call preparation and the research that changes an opening, and openings that earn a conversation rather than trigger a brush off. Questioning and listening without visual feedback are practised. Handling the common brush offs is covered as a set of responses to rehearse rather than improvise. Managing a call list, call volume and the arithmetic that connects activity to results follows. Follow up sequences across call, email and message are addressed, including how many attempts are reasonable. Recording outcomes accurately in the system is covered. The course closes on resilience through rejection and on measuring quality rather than only dials.