Human Centred Change Management

Course objectives

• Define the key terminology, models and frameworks of strategic and tactical change management
• Explain the impact of organisational change on people, processes and systems, including the causes of inaction and interference
• Demonstrate techniques to secure stakeholder buy in and raise engagement across organisational levels
• Use project management tools to plan, schedule and execute a structured change initiative
• Differentiate resistance behaviours, analyse their underlying causes and select appropriate mitigation
• Appraise current culture and processes to identify high impact opportunities for transformation
• Formulate a communication and action plan to drive, embed and sustain change

Who should attend

• Internal auditors, management consultants and human resources professionals
• Aspiring and active change practitioners
• Project and operations leaders
• Senior leaders and strategic managers
• Anyone preparing for or experiencing organisational, structural or technological change

Course outline

1. 01Day 1: defining the change manager, leading by influence rather than authority, communication skills and reactions to change
2. 02Day 2: the mechanics of implementation, stakeholder management, employee engagement and project management for change
3. 03Day 3: Kotter's eight step model, from urgency and guiding coalition through to making the change stick
4. 04Day 4: Lewin's unfreeze, change and refreeze, the McKinsey 7-S framework, Prosci ADKAR and the Kübler-Ross change curve
5. 05Day 5: SCARF, Edmondson on psychological safety and the Bridges transition model
6. 06Day 5: negotiation during transition, principled negotiation and the five negotiation styles
7. 07Day 5: review, key lessons learned and a personal action plan

Scheduled sessions