Human ResourcesEmployee Relations and Grievance Management Essentials
A poorly handled grievance can turn a minor workplace complaint into a costly dispute, a damaged reputation or a labour tribunal case that drags on for months. This course gives HR practitioners and line managers the procedural discipline and interpersonal skill needed to handle grievances, disciplinary matters and collective disputes fairly and defensibly. Delegates practise conducting a full grievance hearing using realistic case material drawn from common African workplace scenarios.
Course objectives
- Apply a fair and legally sound grievance handling procedure from complaint to resolution
- Distinguish grievance, disciplinary and dispute processes and apply the correct one
- Conduct a structured grievance or disciplinary hearing with appropriate documentation
- Manage collective employee relations issues before they escalate to industrial action
- Build trust with employee representatives and works councils
Who should attend
- HR managers and employee relations officers
- Line managers and supervisors
- Industrial relations and labour relations specialists
- Union liaison officers and staff representatives
- Legal and compliance officers supporting HR
Course outline
- 01Foundations of fair employee relations practice
- 02Distinguishing grievance, disciplinary and dispute processes
- 03Conducting a structured grievance hearing
- 04Disciplinary process design and defensible documentation
- 05Managing collective issues and works council relationships
- 06Preventing escalation through early intervention practices
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 4 to 6 January 2027 | Pretoria, South Africa | Classroom | R11,995 per delegate | Register Now |
| 18 to 20 January 2027 | Windhoek, Namibia | Classroom | R11,995 per delegate | Register Now |
| 5 to 7 February 2027 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |
| 8 to 10 June 2027 | Pretoria, South Africa | Classroom | R11,995 per delegate | Register Now |
| 14 to 16 June 2027 | Johannesburg, South Africa | Classroom | R11,995 per delegate | Register Now |
| 12 to 14 July 2027 | London, United Kingdom | Classroom | R11,995 per delegate | Register Now |