Human ResourcesEmployee Relations and Grievance Management Essentials
By the time a grievance is written down the relationship has usually already failed, and the outcome then depends on whether the process is followed exactly rather than on who was right. This course covers both halves. Delegates work through the employment relationship and the sources of obligation within it, and the early signals that a matter can still be resolved informally. Grievance procedure is covered step by step: receiving, scoping, investigating and the timelines that must be met. Investigation is treated properly, including interviewing, evidence and keeping an open mind on a matter you have an opinion about. Outcomes, communication and the right of appeal follow. Discipline, warnings and dismissal procedure are addressed. Union and collective relationships are covered. The course closes on records, on the conciliation or tribunal stage, and on repairing a workplace afterwards.
Course objectives
- Identify the sources of obligation in the employment relationship
- Recognise the point where informal resolution is still possible
- Run a grievance procedure to its steps and timelines
- Investigate, interview and weigh evidence without prejudgement
- Communicate outcomes and handle appeals
- Apply discipline, warnings and dismissal procedure correctly
- Manage collective relationships, records and the return to work
Who should attend
- HR managers and employee relations officers
- Line managers and supervisors
- Industrial relations and labour relations specialists
- Union liaison officers and staff representatives
- Legal and compliance officers supporting HR
Course outline
- 01Written down means it already failed
- 02The employment relationship and its obligations
- 03Early signals and informal resolution
- 04Grievance procedure and timelines
- 05Investigation, interviews and evidence
- 06Outcomes, communication and appeal
- 07Discipline, warnings and dismissal
- 08Unions, records, tribunals and repair
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 28 to 30 October 2026 | Kampala, Uganda | Classroom | USD 995 per delegate | Register Now |
| 4 to 6 November 2026 | Online | Online | R6,500 per delegate | Register Now |
| 6 to 8 January 2027 | Gaborone, Botswana | Classroom | R14,950 per delegate | Register Now |
| 13 to 15 January 2027 | Pretoria, South Africa | Classroom | R14,950 per delegate | Register Now |
| 10 to 12 March 2027 | Addis Ababa, Ethiopia | Classroom | USD 995 per delegate | Register Now |