Human ResourcesEmployee Engagement and Retention
Engagement surveys are run annually, produce a score, and change very little, because the findings are reported at organisational level while the experience that makes people stay or leave is created by an immediate manager. This course addresses that mismatch. Delegates work through what actually drives discretionary effort and intention to stay, survey design and the questions worth asking, and analysis at the level where action is possible. Acting on results is treated as the core skill, including what to do when a finding implicates a manager. Retention is covered specifically: risk identification, stay interviews and targeted intervention. The course closes on exit interviews and on measuring whether anything changed.
Course objectives
- Identify what actually drives discretionary effort and intention to stay
- Design a survey that asks questions worth answering
- Analyse results at the level where action is possible
- Act on findings, including those that implicate a manager
- Identify retention risk before somebody resigns
- Run stay interviews and targeted retention intervention
- Use exit interviews and measure whether anything changed
Who should attend
- Human resources business partners and managers
- Line managers responsible for team retention
- Internal communications and culture staff
- Organisational development practitioners
- Executives sponsoring engagement programmes
Course outline
- 01Organisational scores against manager level experience
- 02What drives effort and intention to stay
- 03Survey design and question selection
- 04Analysis at an actionable level
- 05Acting on uncomfortable findings
- 06Retention risk identification
- 07Stay interviews and intervention
- 08Exit interviews and measuring change
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 6 to 7 October 2026 | Lusaka, Zambia | Classroom | USD 795 per delegate | Register Now |
| 5 to 6 November 2026 | Online | Online | R6,500 per delegate | Register Now |
| 26 to 27 November 2026 | Windhoek, Namibia | Classroom | R11,950 per delegate | Register Now |