Emotional Intelligence and Influence for Leaders

Course objectives

• Assess personal emotional intelligence using recognised diagnostic tools
• Recognise and manage emotional triggers in high pressure situations
• Apply empathy based listening to defuse tension within teams
• Use principles of influence and persuasion to gain buy in without authority
• Coach colleagues through emotionally charged workplace situations

Who should attend

• Team leaders and line managers
• Project leads who must influence peers across departments
• HR business partners supporting people leaders
• Professionals identified for future leadership roles

Course outline

1. 01Self awareness and the foundations of emotional intelligence
2. 02Managing emotional triggers and staying composed under pressure
3. 03Empathy, rapport and reading team dynamics
4. 04Principles of influence and ethical persuasion
5. 05Leading without formal authority
6. 06Coaching conversations for emotionally difficult situations

Scheduled sessions