Power and ElectricalElectricity Metering, Billing and Revenue Protection
Utilities across the region lose a large share of the energy they generate between the substation and the bill, and only part of that loss is technical. This course covers recovering it. Delegates work through metering technology and installation, current and voltage transformer metering for larger customers, and the accuracy and testing regime that keeps a meter trustworthy. Billing determinants, tariff structures and the errors that arise in applying them are covered. Loss analysis is taught properly: separating technical from non technical loss by feeder and identifying where to look. Meter tampering, bypass and illegal connection detection follow, along with safe and lawful investigation. The course closes on prepayment systems and on the customer relationship after a revenue investigation.
Course objectives
- Select and install metering appropriate to the customer
- Apply instrument transformer metering for large customers
- Test meters and maintain measurement accuracy
- Apply tariff structures and billing determinants correctly
- Separate technical from non technical loss by feeder
- Detect tampering, bypass and illegal connections
- Investigate safely and lawfully, and manage the customer afterwards
Who should attend
- Utility metering and revenue protection staff
- Billing and customer services personnel
- Distribution engineers and technicians
- Loss reduction and audit teams
- Municipal electricity department staff
Course outline
- 01Losses between the substation and the bill
- 02Metering technology and installation
- 03Instrument transformer metering
- 04Accuracy, testing and sealing
- 05Tariffs and billing determinants
- 06Technical and non technical loss analysis
- 07Tampering, bypass and illegal connections
- 08Investigation, prepayment and customer relations
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 23 to 25 September 2026 | Johannesburg, South Africa | Classroom | R14,950 per delegate | Register Now |
| 2 to 4 November 2026 | Accra, Ghana | Classroom | USD 995 per delegate | Register Now |
| 23 to 25 December 2026 | Online | Online | R6,500 per delegate | Register Now |
| 18 to 20 January 2027 | Harare, Zimbabwe | Classroom | USD 995 per delegate | Register Now |
| 27 to 29 January 2027 | Windhoek, Namibia | Classroom | R14,950 per delegate | Register Now |
| 15 to 17 February 2027 | Kigali, Rwanda | Classroom | USD 995 per delegate | Register Now |