Logistics and Supply ChainE Commerce Fulfilment and Last Mile Delivery
Selling online is the easy part; delivering a single item to a residential address that may have no street number, at a time somebody is present, is where the margin goes. This course covers fulfilment in African conditions. Delegates work through order profiles and the pick, pack and despatch operation that single item orders demand, inventory placement and the trade off between speed and holding cost, and the last mile options including couriers, pickup points and informal networks. Addressing and geolocation are covered directly, since much of the region lacks reliable street addressing. Failed delivery, returns and cash on delivery are addressed as the cost drivers they are. The course closes on measuring cost to serve per order.
Course objectives
- Design a pick, pack and despatch operation for single item orders
- Place inventory to balance delivery speed against holding cost
- Compare courier, pickup point and informal last mile options
- Handle addressing and geolocation where street addressing is unreliable
- Reduce failed delivery attempts and their cost
- Manage returns and cash on delivery
- Measure cost to serve per order and act on it
Who should attend
- E commerce operations and fulfilment staff
- Warehouse and distribution managers
- Courier and delivery company personnel
- Retail supply chain managers
- Online business owners scaling delivery
Course outline
- 01Where the margin actually goes
- 02Order profiles and single item picking
- 03Pack, despatch and labelling
- 04Inventory placement and speed against cost
- 05Last mile options and pickup points
- 06Addressing and geolocation
- 07Failed delivery and returns
- 08Cash on delivery and cost to serve
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 21 to 23 September 2026 | Online | Online | R6,500 per delegate | Register Now |
| 30 September to 2 October 2026 | Pretoria, South Africa | Classroom | R14,950 per delegate | Register Now |
| 9 to 11 December 2026 | Accra, Ghana | Classroom | USD 995 per delegate | Register Now |
| 8 to 10 February 2027 | Nairobi, Kenya | Classroom | USD 995 per delegate | Register Now |
| 3 to 5 March 2027 | Cape Town, South Africa | Classroom | R14,950 per delegate | Register Now |