Quality, ISO and AuditingData Quality Management
A billing run that charges customers twice, or a maintenance plan built on asset records listing pumps scrapped years ago, starts with data nobody owned. This course treats data as a product with a specification and an owner. Delegates work through the dimensions of completeness, accuracy, validity, consistency, timeliness and uniqueness, then stewardship roles, writing business rules, profiling an existing dataset, building a scorecard, tracing the root cause of recurring defects and correcting records without destroying their history. ISO 8000 and the DAMA body of knowledge give structure, while POPIA and comparable African data protection laws shape how personal records may be corrected and retained. Delegates leave able to set up a governed data quality programme with measured targets, named accountable owners and regular reporting to the business.
Course objectives
- Define data quality dimensions relevant to the organisation's records
- Assign data owners and stewards with clear accountabilities
- Write business rules that express what valid data looks like
- Profile a dataset to measure its current condition
- Design a data quality scorecard with targets and thresholds
- Analyse the root causes of recurring data defects
- Plan correction of records that preserves history and complies with data protection law
- Apply ISO 8000 and DAMA guidance to a governance framework
Who should attend
- Data governance officers and data stewards
- Master data and records managers
- Business analysts responsible for reporting
- Asset and maintenance information managers
- Information management and compliance leads
Course outline
- 01What poor data costs the business
- 02Data quality dimensions
- 03Ownership and stewardship
- 04Business rules and standards
- 05Data profiling
- 06Scorecards and targets
- 07Root cause analysis of data defects
- 08Correction, retention and data protection law
- 09Governance with ISO 8000 and DAMA
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 12 to 16 October 2026 | Online | Online | R8,500 per delegate | |
| 9 to 13 November 2026 | Johannesburg, South Africa | Classroom | R19,950 per delegate | |
| 15 to 19 February 2027 | Mbabane, Eswatini | Classroom | R19,950 per delegate | |
| 1 to 5 March 2027 | Dar es Salaam, Tanzania | Classroom | USD 1,325 per delegate |
Data Quality Management
From R8,500