Finance and TreasuryCredit Control and Debtors Management
A sale is not a sale until the money arrives, and businesses fail holding profitable order books because the cash sat in debtors while the wages were due. This course covers collecting it. Delegates work through credit policy and the assessment of a new customer before terms are granted, credit limits and the review that keeps them current, and invoicing and documentation accuracy, since most disputes originate in the paperwork rather than in unwillingness to pay. Collection technique is practised, including the calls people avoid making. Ageing analysis, provisioning and escalation follow. Legal recovery and its realistic economics are addressed. The course closes on measuring collection performance and on the customer who should be refused.
Course objectives
- Set a credit policy and assess a customer before granting terms
- Set and review credit limits against current information
- Remove the invoicing and documentation errors that cause disputes
- Collect effectively, including the difficult conversations
- Analyse ageing, provision appropriately and escalate on time
- Assess the realistic economics of legal recovery
- Measure collection performance and decide when to refuse a customer
Who should attend
- Credit controllers and accounts receivable staff
- Finance managers and accountants
- Sales staff whose customers pay late
- Small business owners managing their own debtors
- Legal and collections personnel
Course outline
- 01Profitable order books and unpaid wages
- 02Credit policy and customer assessment
- 03Credit limits and review
- 04Invoicing accuracy and dispute prevention
- 05Collection technique and difficult calls
- 06Ageing analysis and provisioning
- 07Escalation and legal recovery economics
- 08Measuring performance and refusing a customer
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 23 to 25 September 2026 | Johannesburg, South Africa | Classroom | R14,950 per delegate | Register Now |
| 7 to 9 December 2026 | Online | Online | R6,500 per delegate | Register Now |
| 1 to 3 March 2027 | Maseru, Lesotho | Classroom | R14,950 per delegate | Register Now |