Project and ContractContract and Supplier Performance Management
A contract sets what a supplier owes; performance management determines whether you get it. This course covers the mechanism. Delegates work through defining performance measures that reflect the outcome rather than activity, service levels and the credits or remedies attached to them, and the governance rhythm of operational, tactical and strategic reviews. Data collection and its integrity are treated seriously, since a supplier reporting on its own performance has an obvious interest. Improvement planning, escalation and remediation are covered, and the course closes on the decision to exit a supplier relationship and on the transition that follows.
Course objectives
- Define measures that reflect outcome rather than activity
- Set service levels with credible remedies attached
- Establish a governance rhythm across operational and strategic levels
- Collect performance data with integrity where the supplier reports it
- Run improvement planning and escalate credibly
- Manage a remediation process and its evidence
- Decide on exit and manage the transition
Who should attend
- Contract and vendor managers
- Procurement and category managers
- Service delivery and operations managers
- Commercial and finance staff
- Public sector contract officers
Course outline
- 01What performance management adds to a contract
- 02Measures of outcome against measures of activity
- 03Service levels, credits and remedies
- 04Governance rhythm and review structure
- 05Data integrity where the supplier reports
- 06Improvement planning and escalation
- 07Remediation and its evidence
- 08Exit decisions and transition
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 5 to 9 October 2026 | Online | Online | R8,500 per delegate | Register Now |
| 12 to 16 October 2026 | Mbabane, Eswatini | Classroom | R19,950 per delegate | Register Now |
| 18 to 22 January 2027 | Cape Town, South Africa | Classroom | R19,950 per delegate | Register Now |
| 8 to 12 March 2027 | Durban, South Africa | Classroom | R19,950 per delegate | Register Now |