Contract and Supplier Performance Management

A contract sets what a supplier owes; performance management determines whether you get it. This course covers the mechanism. Delegates work through defining performance measures that reflect the outcome rather than activity, service levels and the credits or remedies attached to them, and the governance rhythm of operational, tactical and strategic reviews. Data collection and its integrity are treated seriously, since a supplier reporting on its own performance has an obvious interest. Improvement planning, escalation and remediation are covered, and the course closes on the decision to exit a supplier relationship and on the transition that follows.

5 day course

Course objectives

Define measures that reflect outcome rather than activity
Set service levels with credible remedies attached
Establish a governance rhythm across operational and strategic levels
Collect performance data with integrity where the supplier reports it
Run improvement planning and escalate credibly
Manage a remediation process and its evidence
Decide on exit and manage the transition

Who should attend

Contract and vendor managers
Procurement and category managers
Service delivery and operations managers
Commercial and finance staff
Public sector contract officers

Course outline

01What performance management adds to a contract
02Measures of outcome against measures of activity
03Service levels, credits and remedies
04Governance rhythm and review structure
05Data integrity where the supplier reports
06Improvement planning and escalation
07Remediation and its evidence
08Exit decisions and transition

Scheduled sessions

Scheduled sessions for Contract and Supplier Performance Management
Dates	Venue	Format	Price
2 to 6 November 2026	Mbabane, Eswatini	Classroom	R19,950 per delegate
25 to 29 January 2027	Cape Town, South Africa	Classroom	R19,950 per delegate
15 to 19 March 2027	Durban, South Africa	Classroom	R19,950 per delegate

Contract and Supplier Performance Management

From R19,950

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