Tax and LegalConsumer Protection Law and Compliance
Consumer legislation rewrote what a supplier may say, sell and refuse to take back, and most businesses comply with the parts their competitors visibly comply with and breach the rest without knowing. This course covers the whole obligation. Delegates work through the scope of the legislation and which transactions it reaches, the consumer rights it creates including disclosure, fair value and the right to return, and prohibited conduct in marketing and pricing. Standard terms, exclusions and the clauses that are simply unenforceable are covered. Product liability and safety recall follow. Complaint handling and the regulator or ombud process are addressed. The course closes on building compliance into sales and marketing practice.
Course objectives
- Determine which transactions the legislation reaches
- Apply consumer rights including disclosure, fair value and returns
- Avoid prohibited conduct in marketing and pricing
- Draft standard terms that are actually enforceable
- Manage product liability and safety recall obligations
- Handle complaints and regulator or ombud referrals
- Build compliance into sales and marketing practice
Who should attend
- Legal and compliance officers
- Sales, marketing and customer service managers
- Retail and consumer facing business owners
- Product and quality staff
- Regulators and consumer protection officers
Course outline
- 01Complying with the visible parts only
- 02Scope and the transactions reached
- 03Consumer rights and disclosure
- 04Fair value and the right to return
- 05Prohibited conduct in marketing and pricing
- 06Standard terms and unenforceable clauses
- 07Product liability and recall
- 08Complaints, regulators and building compliance in
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 27 to 28 October 2026 | Online | Online | R6,500 per delegate | Register Now |
| 7 to 8 December 2026 | Nairobi, Kenya | Classroom | USD 795 per delegate | Register Now |
| 14 to 15 January 2027 | Kigali, Rwanda | Classroom | USD 795 per delegate | Register Now |
| 23 to 24 March 2027 | Accra, Ghana | Classroom | USD 795 per delegate | Register Now |