Human ResourcesCompetency Framework Design and Implementation
A competency framework is either the backbone of recruitment, development, promotion and pay, or it is a document nobody opens after the consultant leaves. This course covers building the first kind. Delegates work through defining technical and behavioural competencies in observable terms, setting proficiency levels that genuinely differ from one another, and mapping competencies to roles without producing a matrix too large to use. Assessment against the framework is covered, including the calibration that keeps two managers rating the same behaviour the same way. The course closes on implementation and maintenance, since a framework that is never updated becomes wrong faster than it becomes useless.
Course objectives
- Define technical and behavioural competencies in observable terms
- Set proficiency levels that are genuinely distinguishable
- Map competencies to roles without creating an unusable matrix
- Assess individuals against the framework consistently
- Calibrate assessors so ratings mean the same thing across managers
- Connect the framework to recruitment, development, promotion and pay
- Maintain the framework as roles change
Who should attend
- Human resources and organisational development professionals
- Learning and capability specialists
- Line managers assessing their teams
- Reward professionals linking pay to capability
- Technical managers defining role requirements
Course outline
- 01What a framework is for, and how it becomes shelfware
- 02Technical and behavioural competencies in observable terms
- 03Proficiency levels that actually differ
- 04Role mapping without an unusable matrix
- 05Assessment methods and evidence
- 06Assessor calibration
- 07Connecting the framework to the decisions it should drive
- 08Implementation, adoption and maintenance
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 23 to 27 November 2026 | Mbabane, Eswatini | Classroom | R19,950 per delegate | Register Now |
| 1 to 5 February 2027 | Online | Online | R8,500 per delegate | Register Now |
| 1 to 5 March 2027 | Pretoria, South Africa | Classroom | R19,950 per delegate | Register Now |
| 22 to 26 March 2027 | Kampala, Uganda | Classroom | USD 1,325 per delegate | Register Now |