Governance and ComplianceClaims Management
This course covers the management of claims, whether made against an organisation or by it. Delegates work through claim identification and notification, the evidence required to support or defend a claim, quantum assessment, reserving, negotiation and settlement, and the litigation or arbitration route where settlement fails. Insurance claims receive specific treatment, including policy interpretation, the consequences of late notification and the common grounds for repudiation. The course emphasises the contemporaneous record keeping that decides most claims, since the evidence available is fixed long before anyone realises a claim will arise.
Course objectives
- Identify a claim early and meet notification requirements
- Assemble the evidence required to support or defend a claim
- Assess quantum and set a defensible reserve
- Interpret policy wording and anticipate grounds for repudiation
- Negotiate and settle claims effectively
- Manage a claim through litigation or arbitration where needed
- Establish contemporaneous record keeping that protects a future position
Who should attend
- Claims and insurance professionals
- Risk managers
- Contract and commercial managers
- Legal and compliance staff
- Project managers on claims exposed contracts
Course outline
- 01Claim identification and notification requirements
- 02Evidence and the contemporaneous record
- 03Quantum assessment and reserving
- 04Insurance policy interpretation
- 05Late notification and grounds for repudiation
- 06Negotiation and settlement
- 07Litigation and arbitration routes
- 08Record keeping that protects a future position
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 4 to 8 September 2026 | Lilongwe, Malawi | Classroom | R11,995 per delegate | Register Now |
| 12 to 16 September 2026 | Gaborone, Botswana | Classroom | R11,995 per delegate | Register Now |
| 30 September to 4 October 2026 | Kampala, Uganda | Classroom | R11,995 per delegate | Register Now |