AI and Digital TransformationChange Management for Digital Transformation Programmes
Digital programmes fail through resistance far more often than through technology, and the resistance is usually rational: the new system is slower for the person using it, or it removes discretion they needed to do the job. This course takes that seriously. Delegates work through impact assessment at the level of the individual role, identifying who loses something and what, and engagement that surfaces objections early rather than after go live. Sponsorship and the visible commitment a programme needs are covered. Training design for a workforce with mixed digital confidence follows, including the people for whom this is a genuine barrier. Adoption measurement and the workarounds that indicate a design problem are addressed. Hypercare and support after go live are covered. The course closes on sustaining a change once the programme team has gone.
Course objectives
- Assess impact at the level of an individual role
- Identify who loses something and what they lose
- Surface objections before go live rather than after
- Secure visible sponsorship rather than nominal endorsement
- Design training for a workforce with mixed digital confidence
- Measure adoption and read workarounds as design feedback
- Support through hypercare and sustain the change afterwards
Who should attend
- Change management practitioners
- Digital transformation and programme managers
- Human resources business partners
- IT project managers implementing new systems
- Departmental heads leading system rollouts
Course outline
- 01Resistance that is usually rational
- 02Impact assessment by role
- 03Who loses something
- 04Engagement that surfaces objections early
- 05Sponsorship and visible commitment
- 06Training for mixed digital confidence
- 07Adoption measurement and workarounds
- 08Hypercare and sustaining the change
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 7 to 9 October 2026 | Pretoria, South Africa | Classroom | R14,950 per delegate | Register Now |
| 25 to 27 November 2026 | Windhoek, Namibia | Classroom | R14,950 per delegate | Register Now |
| 2 to 4 December 2026 | Accra, Ghana | Classroom | USD 995 per delegate | Register Now |
| 6 to 8 January 2027 | Addis Ababa, Ethiopia | Classroom | USD 995 per delegate | Register Now |
| 11 to 13 January 2027 | Online | Online | R6,500 per delegate | Register Now |
| 24 to 26 February 2027 | Lusaka, Zambia | Classroom | USD 995 per delegate | Register Now |