Business Process Management and Redesign

Course objectives

• Build a process architecture showing how work crosses the organisation
• Model a process so others can read and challenge it
• Measure cycle time, cost and quality before proposing change
• Eliminate steps and handoffs rather than accelerating them
• Challenge controls that cost more than the risk they address
• Place automation after redesign rather than instead of it
• Assign process ownership and governance that prevents decay

Who should attend

• Process owners and business analysts
• Operations and shared service managers
• Improvement and transformation staff
• Systems staff automating processes
• Internal auditors reviewing process controls

Course outline

1. 01Processes nobody designed
2. 02Process architecture and identification
3. 03Modelling to a readable standard
4. 04Measuring before proposing
5. 05Eliminating steps and handoffs
6. 06Challenging disproportionate controls
7. 07Where automation belongs
8. 08Ownership, governance and implementation

Scheduled sessions