AI and Digital TransformationAI Agents and Intelligent Workflow Automation
Automation has moved from scripted steps to systems that decide what to do next, which raises the value and raises the consequence of getting it wrong. This course covers deploying them responsibly. Delegates work through what an agent actually is and where it differs from rule based automation, tool use and integration with the systems an agent must act on, and the task decomposition that makes a workflow reliable. Guardrails receive substantial attention: permissions, approval points, spend limits and the actions an agent must never take alone. Evaluation and monitoring follow, since agent behaviour drifts. The course closes on failure handling, on human handover, and on selecting the processes worth automating this way.
Course objectives
- Distinguish agents from rule based automation and know when each fits
- Integrate an agent with the systems it must act on
- Decompose a workflow so it executes reliably
- Set guardrails including permissions, approvals and limits
- Define the actions an agent must never take without a person
- Evaluate and monitor behaviour over time
- Design failure handling and human handover
Who should attend
- Automation and process improvement staff
- IT and integration developers
- Operations managers evaluating automation
- Risk and control staff reviewing automated processes
- Product owners deploying automation
Course outline
- 01From scripted steps to systems that decide
- 02What an agent is and is not
- 03Tool use and system integration
- 04Task decomposition and reliability
- 05Guardrails, permissions and approvals
- 06Actions that always need a person
- 07Evaluation, monitoring and drift
- 08Failure handling, handover and process selection
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 14 to 16 October 2026 | Online | Online | R6,500 per delegate | Register Now |
| 4 to 6 January 2027 | Windhoek, Namibia | Classroom | R14,950 per delegate | Register Now |
| 11 to 13 January 2027 | Cape Town, South Africa | Classroom | R14,950 per delegate | Register Now |
| 18 to 20 January 2027 | Nairobi, Kenya | Classroom | USD 995 per delegate | Register Now |
| 3 to 5 February 2027 | Harare, Zimbabwe | Classroom | USD 995 per delegate | Register Now |