Leadership and ManagementAchieving Operational Excellence Through People
Improvement systems depend on people volunteering information about problems, which they will only do under specific conditions. This course covers creating those conditions. Delegates work through engagement in improvement, capability building at the front line, the design of suggestion and problem raising mechanisms that actually get used, recognition, and the handling of the resistance that follows any previous programme that cost people jobs. The material is practical and grounded in what supervisors and managers can influence directly, with attention to sustaining involvement past the initial enthusiasm.
Course objectives
- Create the conditions under which people report problems
- Build problem solving capability at the front line
- Design problem raising mechanisms people will actually use
- Apply recognition that reinforces the behaviour intended
- Address resistance rooted in previous programmes
- Sustain involvement past the initial enthusiasm
- Measure engagement in improvement meaningfully
Who should attend
- Operations managers and supervisors
- Continuous improvement practitioners
- Human resources and learning professionals in operations
- Team leaders
- Plant and site management
Course outline
- 01Why improvement depends on volunteered information
- 02The conditions under which people report problems
- 03Front line capability building
- 04Problem raising mechanisms that get used
- 05Recognition and what it actually reinforces
- 06Resistance rooted in previous programmes
- 07Sustaining involvement
- 08Measuring engagement meaningfully
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 2 to 4 September 2026 | Accra, Ghana | Classroom | R11,995 per delegate | Register Now |
| 6 to 8 October 2026 | Mbabane, Eswatini | Classroom | R11,995 per delegate | Register Now |
| 13 to 15 October 2026 | Maputo, Mozambique | Classroom | R11,995 per delegate | Register Now |
| 13 to 15 October 2026 | Online, Online | Online | R7,500 per delegate | Register Now |