
Emerging TechnologiesGenerative AI for Business and Productivity
Generative AI tools are reshaping how teams draft content, analyse data and automate routine tasks, but successful adoption depends on clear use cases and responsible practice. This hands on course guides delegates through prompt design, workflow integration and risk management so generative AI becomes a reliable productivity tool rather than an unmanaged experiment. Examples are drawn from finance, marketing, customer service and operations functions common to African organisations.
Course objectives
- Explain how large language models generate text, code and analysis
- Design effective prompts for research, drafting, summarisation and data tasks
- Integrate generative AI tools into existing team workflows and document processes
- Identify accuracy, bias, confidentiality and intellectual property risks and mitigations
- Establish organisational guidelines for responsible generative AI use
Who should attend
- Team leaders
- Marketing and communications staff
- Operations managers
- Business analysts
- Customer service supervisors
Course outline
- 01How generative AI models work and where they add value
- 02Prompt design techniques for business writing and analysis
- 03Applying generative AI to reporting, research and customer communication
- 04Automating repetitive tasks with AI assisted workflows
- 05Risk, accuracy, bias and confidentiality management
- 06Building a team level generative AI usage policy
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 12 to 14 December 2026 | Lagos, Nigeria | Classroom | R11,995 per delegate | Register Now |
| 16 to 18 December 2026 | Johannesburg, South Africa | Classroom | R11,995 per delegate | Register Now |
| 8 to 10 March 2027 | Windhoek, Namibia | Classroom | R11,995 per delegate | Register Now |
| 23 to 25 April 2027 | Durban, South Africa | Classroom | R11,995 per delegate | Register Now |
| 2 to 4 June 2027 | London, United Kingdom | Classroom | R11,995 per delegate | Register Now |